Refund & Cancellation Policy — The Ember Report

Last updated: July 22, 2026

This policy explains how billing, free trials, cancellation, and refunds work for paid subscriptions to The Ember Report, operated by Ash Media Group, Inc. (DBA The Ember Report). It is part of, and incorporated into, our Terms of Service.

1. Subscriptions and recurring billing

Paid ("Pro") subscriptions are billed in advance on a recurring basis at the price and interval (monthly or annual) shown at checkout, in US dollars. Your subscription renews automatically at the end of each billing period at the then-current price, and your payment method is charged, until you cancel. Applicable taxes may be added. Payments are processed securely by Stripe; we do not store your full card details.

2. Free trial (7 days, no card required)

New subscribers may start with a 7-day free trial of Pro. No payment method is required to begin the trial, so you are not charged automatically when it ends. At the end of the trial your account simply returns to the free tier unless you choose to subscribe. Trials are limited to one per person.

3. How to cancel

You can cancel anytime, effective for all future billing, by opening your account's billing page and selecting Cancel subscription (self-serve, via the Stripe customer portal).

When you cancel, you keep Pro access through the end of the period you have already paid for, and you are not billed again. After that, your account returns to the free tier.

4. Refunds

Subscriptions are billed in advance for the upcoming period. You may cancel at any time to stop future charges; cancelling does not by itself generate a refund for the current period, and we do not provide partial or prorated refunds for time remaining in a period you have already started, except as stated below or as required by law.

Satisfaction window (first charge): If you are not satisfied, contact hello@ember.report within 7 days of your first paid charge and we will refund that charge in full.

Billing errors and duplicate charges are always refunded — contact us and we will correct them promptly.

Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days depending on your bank.

5. Price changes

We may change subscription prices. Any change applies to your next renewal, and we will give you advance notice by email. You can cancel before the change takes effect if you do not agree.

6. Failed payments

If a renewal payment fails, we may retry it and may pause Pro access until payment succeeds. If it cannot be collected, your account returns to the free tier.

7. Contact

Billing questions and refund requests: hello@ember.report

Ash Media Group, Inc. (dba The Ember Report)

440 N Barranca Ave #5448, Covina, CA 91723